Job Description

Benefits:

Opportunity for advancement

Training & development

Competitive salary

Role: Customer Service Specialist

The Brothers that just do Gutters were voted The Best Place To Work. We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.

Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an Award Winning company we have a position available for you.

Duties: Answering calls and setting up prospects into the sales schedule. Scheduling estimates for customers based on the customers’ availability and best route for our Solutionists. Answering customers questions about our products, services, and policies. Taking messages and routing calls to the appropriate person. Contacting all home show visitors to schedule appropriate service. Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes. Meeting estimate goals for each rep. Candidates must be professional and positive at all times even during heavy call volume days.

Responsibilities:

Receive inbound phone calls for prospects/clients

Provide support to teams and clients

Strive to meet and exceed call performance.

Document all call information and data discovery

Utilize Knowledge Base of product and services

Participate in continued education and training

Help improve the client experience

Conduct administrative support and reports

Availability: Current opening is for Part time Sat-SUN 8am-5pm and major US holidays. This is a WFH position after training. Training hours will differ and WILL be in-house in Albany, NY.

Required Experience: Customer Service: 1 year

Job Type: Part Time

Required education: High school or equivalent

Requirements:

Knowledge of the Capital District, NY area

A positive attitude is a must, as well as the ability to properly and comfortably interact with clients and other employees

Two years experience in customer service is preferred

Proficient computer skills; specifically with Google Sheets, Slides, Calendar, Excel, Word

Strong verbal and written communication skills

Sound technical skills, analytical ability, good judgment, and strong operational focus

A passion for providing top-notch client support

Ability to work with peers in a team effort and cross-functionally

Gutter knowledge a plus

Compensation: $18-$21 hourly

Minimum Requirements:

Must be 18 or older

Must have computer with internet

Must have a phone

About The Brothers that just do Gutters: The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with

multiple locations across the country. Our mission is to "Reinvent Contractor Service" by providing a

great place to work and delivering 5-star service every step of the way from initial phone inquiry,

home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing

support and service. We want to do what's right for our employees, customers, and communities.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.

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