Job Description

Overview

The Anaheim Police Department is seeking highly motivated and experienced public safety dispatchers for the position of Police Dispatcher II. Under moderate supervision, operates computer-aided dispatch communication system equipment to dispatch police personnel in response to service requests and organizes and coordinates the activities of field units. This position receives, screens, and responds to incoming emergency and non-emergency calls and performs a variety of clerical, record-keeping duties related to communication activities.

Police Dispatcher II Hiring Incentive

Newly hired Police Dispatcher II's would be eligible for an incremental $10,000 incentive payment. The payment will be received in two installments.

Requirements

Qualified applicants must possess journey level experience of public safety dispatching. Applicants must demonstrate the ability to type 50 net words per minute (WPM). Possession of a valid California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate is required.

Responsibilities

• Analyze requests for police services, determine priority ranking of each request and the kind and level of service to be dispatched in initial response, and determine available units to dispatch.
• Dispatch police units, translating service requests into radio codes and relaying to police personnel in the field via radio and computer data terminals.
• Listen to each radio transmission from police personnel in the field, acknowledge and comply with request for action or information.
• Maintain awareness of position of each police unit and activities in which personnel are engaged, checking periodically with personnel to verify position and activity, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel.
• Organize and coordinate activities of field units.
• Maintain detailed records of each service request, each action taken and the time each action was taken.
• Receive service requests by telephone on 9-1-1 emergency and business lines; obtain information on the nature of the request/emergency, the location, telephone number of caller and name of caller and other pertinent information, remaining on the line with victims in emergency, as appropriate, creating a record of the information, classifying service requests and determining beat area.
• Place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, ambulance services, coroner, relatives of victims, telephone and utility companies, taxi companies and others to relay information or request services, maintaining detailed records of the time and nature of each call.
• Read maps, memorize streets and major hundred block dividers; reasonably apply this knowledge to field unit beat assignments; coordinate and determine sectors.
• Operate computer aided dispatch system equipment, enhanced 9-1-1 telephone systems, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
• Refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function.
• Monitor radio channels for service requests from other jurisdictions and emergency radio traffic.
• Broadcast suspect information by radio, determining proper locations to post officers to contain an area and set up perimeter.
• Provide on-the-job training to newly hired Police Dispatchers.
• Assign meal break periods to field personnel.
• May be required to testify in court.
• Attend communications and patrol briefings and read daily logs.
• Monitor security cameras; responsible for building security; screen all in-coming personnel and guests at the station and parking lot.
• As required, perform the duties of a Police Communications Operator.
• Perform related duties and responsibilities as required.

Qualifications

Experience: Journey-level experience operating communications equipment or equivalent public contact work, preferably involving emergency situations or police related services.

Knowledge of: English usage and spelling; record keeping methods; principles of human relations; and appropriate safety precautions and procedures.

Ability to: Act quickly in an emergency and adopt an effective course of action; work under stress, dealing with emergency situations; speak clearly and concisely; listen to and record information clearly and accurately; remember numerous details; read, understand and apply moderately difficult materials; receive confidential information and maintain confidentiality; understand and carry out oral and written instructions; establish and maintain effective relationships with those contacted in the course of work.

Environmental & Physical Conditions

Environmental Conditions: Exposure to high-frequency noise.

Physical Conditions: Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.

Notes

NOTE: Must be available to work assigned shifts, including weekends and holidays.

Employees of the Anaheim Police Department must be permanent and fulltime residents of the State of California and live within a one hundred (100) mile radius of the City of Anaheim.

Application Information

Important application information and instructions: Applications will be accepted until Tuesday, September 30, 2025 at 5:00 PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

A copy of your valid California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate must be attached to your online application.

The following documents are required and must be completed and brought to the oral interview: Preliminary Background Information Form / PHS; Background Investigation Questionnaire (BIQ); Required Documents; Applicant Autobiography.

Please provide as many of the required documents along with your Preliminary Background Information Form / PHS, BIQ, and Applicant Autobiography. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them.

Anaheim Police Department Blueprint - knowledge of the Anaheim Police Department Blueprint is required of all Police Department employees.

Disqualifiers & Selection

Please review the following common disqualifiers. If any items pertain to you, you may be automatically disqualified in the background investigation. You may screen yourself and withdraw prior to starting the recruitment process.

• Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
• Any use of cocaine, methamphetamine, hallucinogens (GHB,MDMA/ecstasy, ketamine, etc.) within five years of date of application.
• Any illegal use of anabolic steroids within three years of date of application.
• Two or more at-fault traffic collisions within three years of the date of application.
• Conviction of a hit-and-run offense.
• Any drivers license suspension within five years of date of application.
• Conviction of a felony crime.
• Conviction of any misdemeanor crime within five years of application.
• Any adult conviction of domestic violence, sexual-related offenses or crimes against children.
• Any adult conviction of theft or larceny.

The following may result in disqualification:

• Use of cocaine, methamphetamine, hallucinogens prior to five years of application.
• Prior nitrous oxide use.
• Illegal use of anabolic steroids prior to three years of application.
• Illegal use of a hypodermic needle/syringe.
• Pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
• More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.

Applicant note: Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. The City of Anaheim uses E-Verify and new employees must provide documentation to establish both work authorization and identity. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process.

Equal Opportunity Employer

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