Job Description

Police Dispatcher

The Town of Castle Rock Police Department is currently recruiting for a highly motivated individual with exceptional customer service skills who is interested in becoming a Police Dispatcher with a premiere law enforcement organization in Colorado. This position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public. They will perform duties in a manner consistent with the stated values of the organization. In addition, an eligibility pool will be established.

The Town of Castle Rock has received numerous awards and recognition as being one of the safest communities in Colorado as well as national recognition as one of the best places to live and raise a family. Would you be interested in working in this nationally recognized department? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community
• Career Advancement Programs
• Employee well-being program
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Service Student Loan Forgiveness eligible employee

Essential Duties & Responsibilities:

• Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action. Maintains radio contact with officers
• Intercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situations
• Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System. Maintains and updates community and business contact information
• Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for service
• Processes, files and enters messages into computer by Teletype
• Assists with training of new communications personnel
• Performs pawn detail; enters pawns from local shops, enters persons living within town, maintains list of items pawned and monitors stolen items within area
• Monitors building lobby and temporary holding facility security cameras
• Performs other duties as assigned

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED Experience: One (1) year prior experience as an emergency dispatcher, law enforcement customer service or any equivalent combination Licenses and/or certifications Required: A CCIC/NCIC Certification is required within six months of hiring

Knowledge, Skills, and Abilities:

• Ability to become thoroughly knowledgeable of Town/regional geography
• Considerable knowledge of CCIC/NCIC operations and procedures
• General knowledge of principles and procedures for utilizing data base information systems
• General knowledge of laws applicable to dispatch services performed
• Ability to read, write, spell, and perform basic mathematical calculations, such as addition, subtraction, multiplication, and division
• Ability to visually distinguish colors on computer screens
• Ability to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipment
• Ability to remain calm and function effectively under circumstances that present emergency situations
• Ability to process multiple calls simultaneously
• Ability to operate general modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephones
• Ability to type 30 words per minute
• Ability to establish and maintain effective relations with supervisor, other departments, public agencies, the public, and fellow personnel
• Ability to work rotating shifts, including nights, weekends, and holidays

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses general modern office equipment, to include, keyboard, 10-key adding machines, and telephones
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Must satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment. This is an open recruitment with applications reviewed on a consistent basis. The Town of Castle Rock is an Equal Opportunity Employer.

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