Job Description

Police Dispatcher - Lateral

The Town of Castle Rock Police Department is accepting lateral police dispatcher applications to fill current vacancies. Under the general supervision of the Police Communications Supervisor, this position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and teletype communications between department personnel, outside agencies, and the public. They will perform duties in a manner consistent with the values of the organization.

The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Located on Colorado's front range, Castle Rock is the seat of Douglas County and was named one of CNN Money Magazine's Best Places to Live. The Town has spectacular views of the Rocky Mountains, encompasses some 33 square miles, and is home to about 87,000 residents. The Town of Castle Rock Police Department is currently recruiting for highly motivated individuals with exceptional customer service skills who are interested in continuing their career as a Police Dispatcher with a premiere Colorado department.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community
• Career Advancement Programs
• Employee well-being program
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Service Student Loan Forgiveness eligible employee

Essential Duties & Responsibilities:

• Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action.
• Intercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situations.
• Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System. Maintains and updates community and business contact information.
• Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for service.
• Processes, files and enters messages into computer by Teletype.
• Assists with training of new communications personnel.
• Monitors real time crime center cameras and systems.
• Performs other duties as assigned.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED

Experience: One (1) year prior experience as a law enforcement emergency dispatcher

Licenses and/or certifications Required: A CCIC/NCIC Certification is required within six months of hiring

Knowledge, Skills, and Abilities:

• Ability to become thoroughly knowledgeable of Town/regional geography
• Considerable knowledge of CCIC/NCIC operations and procedures
• General knowledge of principles and procedures for utilizing database information systems
• General knowledge of laws applicable to dispatch services performed
• Ability to read, write, spell, and perform basic mathematical calculations, such as addition, subtraction, multiplication, and division
• Ability to visually distinguish colors on computer screens
• Ability to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipment
• Ability to remain calm and function effectively under circumstances that present emergency situations
• Ability to process multiple calls simultaneously
• Ability to operate general modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephones
• Ability to type 30 words per minute
• Ability to establish and maintain effective relations with supervisor, other departments, public agencies, the public, and fellow personnel
• Ability to work rotating shifts, including nights, weekends, and holidays

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses general modern office equipment, to include, keyboard, 10-key adding machines, and telephones
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Must satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment.

This position will remain open until filled, with applications reviewed on a continual basis.

The Town of Castle Rock is an Equal Opportunity Employer.

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