Job Description

Reservations Agent

Location: South Lake Tahoe, CA, US

Company: Heavenly Mountain Resort

Shift Type: Winter Seasonal 2025/2026

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Tahoe Regional Contact Center Reservation Agent handles multiple calls for ski & ride school, provides high level customer service, and books & updates ski & ride school lesson reservations for our Heavenly, Kirkwood and Northstar resorts.

Job Specifications:

• Starting Wage: $20.00/hr - $21.78/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Be able to provide detailed information for all Ski & Ride School products with 100% accuracy
• Efficiently and accurately process ski & ride school reservations, changes and cancellations
• Make suitable product recommendations to meet guest needs and business objectives
• Handle high volumes of customer interaction while delivering exceptional service
• Communicate clearly and concisely with guests to set appropriate lesson expectations
• Assist with processing lessons and lesson check-in at Heavenly's base locations
• Perform other duties as required

Job Requirements:

• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Able to work on the phone and computer for long periods of time
• Prior knowledge of computer basics
• Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required

Preferred Qualifications:

• High school diploma or GED
• Point of sales experience
• Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts
• A second language is a plus
• Love of skiing or snowboarding

A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following:

• Resort Activities
• Retail Rental operations
• Food and Beverage Support
• Ticket sales or scanning
• Lift Operations
• Base Area Operations

The expected pay range is $20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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