Job Description

• Demonstrates knowledge of the client organization, strategic goals, governance structure, and overall client environment.
• Create comprehensive training and communication programs for revenue cycle stakeholders. Develop education materials for revenue cycle stakeholders on process improvements, best practices, and compliance with regulations.
• Support the adoption of systems by providing training and guidance to revenue cycle stakeholders.
  • Electronic Health Record systems (Oracle/Cerner MHS GENESIS Patient Accounting Module (CPAM)), billing/claim solutions/systems (Electronic Claims Clearinghouse (SSI), 3M 360 Encompass Institutional & Professional Coding, Claim Scrubber Edits (Alpha ii), Dentrix Billing, Patient Statements/Letters (RevSpring)), and data analytics tools/repositories (Excel, Power BI, SAS, Tableau, HealtheAnalytics) by providing training and guidance to revenue cycle stakeholders.
• Collaborate with stakeholders to standardize policy and procedures, create presentations and communications. Stay informed of changes in regulations and guidelines, and adapt policies and procedures accordingly.
• Develop communication plan and facilitate communications with revenue cycle stakeholders, ensuring a clear understanding of program processes, goals, and expectations.
• Identifies problems, develops solutions, and implements changes to ensure processes, procedures, and operations are aligned with clients business operations.
• Conducts research and analysis to identify market and other macro trends that impact client business operations, and shares knowledge both internally and externally, as appropriate.
• Demonstrates ability to effectively work independently and in a team environment.
• Works effectively with cross-functional teams, stakeholders, and team members to ensure that everyone is working towards the same goals and objectives.
• Actively participate within project team(s) and engages with team members to ensure project objectives and client needs are met. Provides support and guidance as needed to ensure quality work products.
• Adheres to all established project processes, procedures, and guidelines regarding resources and how to use them. Communicates with leadership regarding resource needs and communicates changes.
• Adheres to defined work plans while maintaining all established timelines and deliverable deadlines.
• Assists in developing effective internal and external presentations and skillfully helps to facilitate client and internal team meetings.
• Ability to meet internal and external deadlines by efficiently managing time, prioritizing tasks, and utilizing available resources.
• Accurately documents client communications and shares information with the project team.
• Maintains effective communication with client and project team members.

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