Job Summary We are seeking a skilled ServiceNow Developer with expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM) to drive the implementation and optimization of IT asset management processes. The role is pivotal in ensuring efficient operations, cost savings, and compliance with industry standards. Key Responsibilities ServiceNow Development: Design, develop, and implement ServiceNow solutions to meet business requirements. Create and maintain custom applications, modules, and integrations within the ServiceNow platform. Develop and manage dashboards, reports, and performance analytics. HAM and SAM Management: Implement and configure HAM and SAM modules to track and manage hardware and software assets. Ensure data accuracy and integrity within the HAM and SAM modules. Develop processes and workflows for asset tracking, auditing, and compliance. Collaboration and Support: Work closely with IT and business stakeholders to gather requirements and provide solutions. Provide ongoing support and maintenance for ServiceNow applications and modules. Train and mentor junior developers and administrators on ServiceNow best practices. Key Deliverables: Document all implemented solutions, configurations, and customizations. Provide regular status reports and updates to project stakeholders. Track performance metrics to demonstrate the effectiveness of HAM and SAM modules. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience working with the ServiceNow platform. Proven track record in implementing and managing ServiceNow HAM and SAM modules. Experience in IT service management and IT operations. Preferred Qualifications Advanced degrees or certifications in ServiceNow, HAM, or SAM. Expertise in writing complex SQL queries and managing database structures. Familiarity with DevOps practices and automated deployment processes. Certifications ServiceNow Certified System Administrator. ServiceNow Certified Implementation Specialist - ITSM. ServiceNow Certified Implementation Specialist - HAM. ServiceNow Certified Implementation Specialist - SAM. ITIL v3 or v4 Foundation Certification. Education: Bachelors Degree JobRialto
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